About Raleigh Mine & Industrial Supply

History

We started in 1978 with a determination to build a reputation for superior customer service. We believed in a commitment to excellence, personal integrity and delivering what we promised to our customers. We still do.

When we rented the old building at the beginning it was furnished with a couple of lawn chairs, a telephone and a yellow legal pad. But we delivered what we said we would. And for us, that made it worth it.

At first, we concentrated on mine supplies. But we decided that rather than sell a select inventory of products to a variety of customers, we preferred to develop ongoing relationships with customers and supply everything they needed for their entire operation.

Through this personal approach, we began to understand our customer’s need and even anticipate them. We learned to be creative in our methods, to solve problems and to build trust. We also became very adept at acquiring whatever a customer requested. In the process, we began to acquire whole companies.

As our business grew, we moved into our new building, added more phones and a whole box of yellow legal pads. Our acquisitions continued to expand as did our customer base. We decided we must be on to something.

Today, we own 7 companies that work together for the same driving purpose: To supply everything our customer needs. Our access to products and services crosses the breadth of mining, commercial and industrial operations. We provide everything you can think of and things you probably would never imagine. That’s because our original commitment remains unchanged. Just give us a call. Our answer is still, “Yes, we provide that.”

Management

We take a hands-on, management approach and our management team works alongside the rest of our staff. That’s because our focus is on the needs of our customers and not position status within our company. All of our companies operate under the same administrative structure.

The management team is streamlined for effective decision-making, a high level of teamwork and efficient customer response. Team members work closely with one another onsite and with the management team at our other companies. If what you need is not at your local facility, we’ll network with everyone else to find it and get it to you. It’s as simple as that.

Each management team operates independently and is fully authorized to handle problems and make decisions at the local level. Your request is never delayed by a decision going up a corporate ladder. And decisions are always based on the best interest of the customer. This significantly speeds up response time and increases customer satisfaction. In addition, when you are a customer, you receive complete contact information for our entire management team including e-mail addresses, office phone numbers, cell phone numbers and home numbers. You will always be able to reach someone that can respond to you in a timely manner.

Each location is staffed with the following positions. All three are equal. They do not work for one another, but they do work together for the customer.

Warehouse Manager: Oversees the warehouse. He schedules all customer deliveries, receiving and shipping supplies and tracking inventory.

Inside Sales and Purchasing Manager: Buys products, tracks inventory, communicates with customers, transacts sales, and solves problems with customers and vendors.

Administrative Manager: Sets up new credit, supervises accounts receivable and accounts payable, handles billing, manages information systems and oversees the rest of staff.